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Help Center

Welcome to the Help Center

Introducing Gene, your new Virtual Help Desk AI Agent

Gene has access to our curated Knowledge Base, and its answers to your questions are only as good as the Knowledge it has access to, so we are constantly fine tuning the Knowledge Base so that instead of “garbage in, garbage out” we have “curated Knowledge in, curated Knowledge out”. Gene is still learning and will get smarter and better over time as we build out the quantity and quality of its Knowledge Base.

To get started, simply type your question to Gene in the Search Bar above!

Topics

  1. Clients
    1. Client FAQ's
  2. Vendors
    1. Vendor FAQ's
    2. Login Issues
    3. Validations
    Show 2 more

Portals

  1. Ascribe Support

    Welcome! You can raise a request for Support using the options provided.

  2. Data and Reporting

    Welcome! You can raise a request for Data and Reporting using the options provided.

Suggested forms

  • Submit a Help Desk Ticket in Ascribe Support

    Please use this Form to escalate Tickets to the Help Desk Team, and please include the Impact and Urgency as well. Thank you!

  • Report Ticketing Form in Data and Reporting

    This Report Ticketing Form is used to submit and track reporting-related requests at Ascribe/Concordia. [Team Members: Dean, MJ, Jay]

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